Downtown Kelowna

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Carlos O'Bryans by: Kim Thomas

On-Street Services

Downtown On Call


Sure they look outstanding in red, but they do way more than that. The Downtown On Call team is trained to deal with front line issues related to personal safety, hospitality and help create a positive social environment in Downtown Kelowna. And they look good doing it.

Downtown On Call covers a 42-square block radius and are available to help 7 days a week during the following hours (subject to change):

Monday - Thursday       7:30am - 9:30pm
Friday & Saturday         7:30am - 11:00pm
Sunday                            10:00am - 5:00pm

Whether it's providing information about community services, giving directions to tourists, escorting retail staff or customers to their vehicles, or providing emergency assistance, DOC team members are ready to assist when needed, making the Downtown area a great place to work, shop, live and visit. Did we mention they look sharp in red?

If you need assistance in the Downtown area, contact Downtown On Call at  250.470.9058

For more information on the DOC Program, please contact Ron Beahun, On-Street Services Manager.

Downtown Clean Team


The full-time Downtown Clean Team are responsible for maintaining a clean and safe Downtown community. Their duties include gardening and maintenance of the sidewalk nodes on Bernard Ave., graffiti removal, poster removal, power washing of exterior buildings and back alleys, garbage removal (if necessary), and DKA member education on garbage and recycling initiatives. You’ll see our Clean Team members out on the sidewalks, walkways, alleys and in parking lots all year round, shining up the streets in their blue shirts.

For more information on the Clean Team, garbage removal, or our graffiti removal services please contact Ron Beahun, On-Street Services Manager.

*Photo courtesy of

Downtown Concierge


In their bright shirts, the Downtown Concierge act asambassadors for Downtown Kelowna from May until the end of August. They are responsible for the promotion of Downtown businesses and activities, event assistance, tourist assistance, reservation booking, public space improvement, the Outdoor Chair program in Kerry Park, and daily communication with Downtown businesses, community groups and the cultural district. This popular program creates a fun, inviting atmosphere for tourists and locals visiting the Downtown area.

The Downtown Concierge is stationed at their information booth in Kerry Park from Wednesday to Sunday to answer visitor and resident inquiries about Downtown Kelowna, and make recommendations for shopping, dining and entertainment. In May, you will meet the new Downtown Concierge team as they collect marketing materials (brochures, menus, etc.) for your business to be displayed in the Downtown Kelowna information booth. You are more than welcome to deliver these items to our office before May. Come visit us at 200-287 Bernard Ave.

For more information on the Downtown Concierge, please contact Ryan Watters, Communications Manager.


City of Kelowna - Service Request System

Traffic signals, parking, snow removal, drainage issues, sidewalk maintenance, tree maintenance, icy roads and more... Is there something the City needs to know or fix? Use the Service Request System to let the City know about a problem, request a service, or ask for municipal information. You can even track your service request.

To submit your request, visit:

You can even do it from your smartphone. Just visit and place the request on the go.

Click here to learn more about using the Service Request System.