Contact Us

The Downtown Kelowna Business Improvement Area Association (BIA) is a registered not-for-profit, dedicated to bettering the Downtown area of Kelowna. With guaranteed funding to accomplish a set of goals through to 2018, the BIA puts funds where they are needed most to improve the business climate. Through a range of initiatives, we set goals and help business in a number of key areas.


PHONE 250.862.3515
FAX 250.862.5204

Monday - Friday, 9:00am - 5:00pm
200 - 287 Bernard Avenue
Kelowna, BC V1Y 6N2

General Information and Inquiries

Executive Director
Ninette Ollgaard

On-Street Services
Ron Beahun

Communications & Media
Ryan Watters

Administration, AP/AR
Layla Miller

Membership & Events
Lacey Molyneaux

Web & Data Coordinator
Christian Bell


DIRECT 250.470.9058

Are you looking for the team in red shirts? If you need information about community services, giving directions to tourists, escorting retail staff or customers to their vehicles, or providing emergency assistance, DOC team members are ready to assist. Contact Downtown On Call during operating hours at 250.470.9058.

Monday - Thursday, 7:30am - 9:30pm
Friday & Saturday, 7:30am - 11:00pm
Sunday, 10:00am - 5:00pm


The Downtown Kelowna Association Board of Directors is voted annually by the membership and serve a two year term. Any property owner, leasee, or tenant located of a Class 5 or 6 property within the Downtown BIA boundary is eligible for nomination and election. Those interested in running in the next election contact us at for more information.

President – Dan Allen, Doc Willoughby's Public House
Vice President – Yarden Gershony, Rush Ihas Hardwick LLP
Treasurer – Rob Collins, Grant Thornton LLP
Secretary – Nikki Csek, Csek Creative & KelownaNow

Shane Austin, Okanagan coLab
Teghan Gordey, Naked Cafe
Jason Guyitt, Delta Grand Okanagan Resort
Jan Johnson, Tigerlily Fashions
Brent Lobson, Imperial Parking
Renata Mills, Festivals Kelowna
Trevor Neill, Mosaic Books & BookManager
Kyle Spence, Downtown Marina & Westcorp
Brian Stephenson, Pushor Mitchell LLP

Ex-Officio - Councillor Maxine DeHart, City of Kelowna